FEATURE: DIGITAL TRANSFORMATION
Singapore’ s national media network
Mediacorp has achieved a 99.5 % crash-free mobile app rate and improved digital performance through its long-term partnership with New Relic. needed to scale its digital infrastructure to meet this demand while ensuring:
• Seamless content delivery across mobile apps, web platforms and backend services.
• Real-time monitoring and rapid issue resolution to maintain system reliability.
• Optimised user experience with minimal disruptions and fast load times.
• Scalability for major events, ensuring smooth performance during peak traffic surges.
To achieve these objectives, Mediacorp needed a solution that would enable performance excellence while continuously innovating its digital offerings.
For over a decade, Singapore’ s national media network Mediacorp has partnered with New Relic to drive innovation, enhance Digital Transformation and redefine media broadcasting in an era of digital disruption. Fueled by a market for on-demand, mobile-first and highly personalised consumer content, demand for its services has only grown. By partnering with New Relic to leverage intelligent observability, Mediacorp has consistently evolved and strengthened its reach to deliver seamless, high-quality content experiences across multiple platforms.
The challenge: Scaling for a new digital era
The media landscape has undergone a dramatic shift. Today’ s audiences expect instant, uninterrupted access to news, entertainment and live events across various devices. Mediacorp
The solution: A strategic partnership
Since adopting the New Relic observability platform, Mediacorp has built a robust digital ecosystem with over 10 products across 50 + platforms, most of which are instrumented with New Relic. Working with New Relic enabled Mediacorp to:
• Improve system performance across its digital platforms.
• Enhance developer productivity via real-time incident detection and faster debugging.
• Ensure high application uptime and performance, reducing downtime and disruptions.
• Deliver a seamless, high-quality streaming service for a growing over-the-top( OTT) and mobile-first audience.
" As the national media network, maintaining a seamless and high-performing digital experience is critical to keeping our audiences engaged. Downtime,
How Mediacorp achieved a 99.5 % mobile app crashfree rate and enhanced digital performance with New Relic
24 INTELLIGENTCIO APAC www. intelligentcio. com