FEATURE: DIGITAL TRANSFORMATION sluggish apps or friction in the digital journey can quickly damage customer trust," said Desmond Nah, Assistant Lead( App Development and Management), Mediacorp.
Results and impact
Over 10 years of working with New Relic, Mediacorp has seen the following results:
• Improved app stability thanks to a 99.5 % crash-free rate, up from 97 % prior to using New Relic in 2014.
• An increase in app ratings by at least 1 star, now averaging 4 / 5 across major app stores.
• At least 2 hours saved per developer per week, increasing efficiency and innovation.
• Issues detected 24 hours in advance, preventing disruptions before they reach end users.
" With New Relic, we’ ve equipped our engineers, developers and IT professionals with tools to monitor performance in real-time. This has led to faster anomaly detection, improved collaboration and a more holistic approach to digital optimisation," Nah said.
Scaling for peak demand during major events
With audiences consuming content across multiple screens, Mediacorp’ s digital infrastructure must consistently operate at peak efficiency. Major events like the F1 Singapore Grand Prix, the 2024 Paris
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