CASE STUDY
Around 2017, while exploring inspection platform solutions, the team evaluated the Pivot88( a TradeBeyond company) alongside several other well-known solution providers. They conducted a rigorous benchmarking study to assess not only how each platform was positioned, but how it performed in real daily use.“ Our study focused on how the solution supported the work of our QC staff, who were the true end-users. We examined factors such as customisation capabilities, user-friendliness and ease of use across laptops, tablets and other devices. By the end of the process, Pivot88 clearly stood out as the winner,” said Walsh.
Relying on manual processes made it increasingly challenging to maintain consistency and visibility across the organisation.
“ Other solution providers were certainly more aggressive in their marketing, but we wanted to look past the messaging and focus on how each solution actually performed in practice,” he continued.“ By the end of our pilot benchmarking study, the conclusion was unanimous; Pivot88 delivered a far superior experience compared to the alternatives.”
Modernising quality control with a new approach
Co. Its focus on quality, compliance and speed to market has established Newtimes as a trusted, full-service sourcing partner for brands looking to scale responsibly and efficiently.
The search for smarter inspections
As Newtimes Group expanded its operations across more than 30 countries, each with its own network of factories, CEO Paul Walsh and his team recognised the growing limitations of traditional pen-andpaper QC reporting. With quality teams dispersed globally, relying on manual processes made it increasingly challenging to maintain consistency and visibility across the organisation. They knew it was time to adopt a more standardised, technology-enabled approach to quality management.
“ We needed a more unified and systematic way of working as our business grew and became ever more geographically dispersed,” said Paul Walsh, CEO of Newtimes Development.“ Introducing a modernised process wasn’ t just about efficiency, it was about strengthening our overall focus on quality.”
Newtimes’ unique business model presented several challenges during the initial setup of its Pivot88 inspection solution. As an agent supporting multiple vendors and customers within shared factories, the company needed a platform capable of accurately separating and segmenting data across different stakeholders. Working closely with Pivot88’ s customer success team, it was able to configure the system in a way that aligned seamlessly with Newtimes’ operational structure.
“ One major benefit is visibility. Having immediate insight into inspection failures and receiving alerts that allow us to act quickly has been a game-changer,” said Simon Dowd, EVP Operations at Newtimes Development.
A key advantage that the Newtimes team mentions is the ability to have deeper visibility into each inspection. This level of detail enables the team to drive improvements across their factory base and demonstrate to their customers that, as their agent, they are vigilant about quality and able to deliver the inspection transparency expected.
This dynamic visibility has been especially valuable for the Newtimes team. Previously, QC staff were often so busy that reports were uploaded days or even weeks after an inspection, leaving the business to rely on outdated information. Walsh wanted to elevate the company’ s approach to quality beyond simply improving first-time pass www. intelligentcio. com
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