CASE STUDY
Other solution providers were certainly more aggressive in their marketing, but we wanted to look past the messaging and focus on how each solution actually performed in practice. rates – he wanted to understand the underlying performance of factories at a more granular level and embed a mindset of continuous improvement across the organisation.
“ Access to real-time data has enabled us to identify issues quickly and respond with speed and precision,” he said.“ It has also allowed us to spot emerging trends before they escalate, driving higher first-time pass rates and, ultimately, improving overall pass quality by reducing defect rates. With Pivot88, we can clearly pinpoint root-cause quality issues and take decisive, data-driven action.”
Beyond inspection data, centralising CSR information has created meaningful efficiencies. With support from the Pivot88 team, CSR metrics are now captured and updated in real time, giving Newtimes clear visibility into each vendor’ s compliance status. Automated alerts notify CSR teams when audits are approaching expiration, helping them prioritise auditor schedules and reduce compliance risk. With all data unified in a single platform, Walsh’ s team can effortlessly generate customised CSR reports that keep compliance efforts current and aligned with ongoing production activities.
Driving tangible quality improvements
Harnessing Pivot88’ s inspection solution, Walsh and his team have not only improved quality performance on a surface level but also have the insight to dive deeper into process details to make improvements at the roots level. The ability to have enhanced visibility into different areas related to quality, such as CSR, has helped to further improve Newtimes’ services to its end clients.
“ There is an advantage when you have quality and CSR data packaged together for a vendor,” said Walsh.“ It gives you a more holistic viewpoint on the performance of the vendor across compliance, quality and even testing.”
By leveraging Pivot88’ s inspection solution, Walsh and his team have elevated their quality management approach far beyond surfacelevel improvements. Enhanced visibility enables them to drill into process details, identify root causes and drive meaningful, data-backed improvements across their factory network. This greater transparency – extending into areas such as CSR – has also strengthened the value the company delivers to end clients.
Overall, the significant business benefits achieved as a result of the partnership are:
• Reduced human error by 60 %
• Increased quality inspection efficiency by over 30 %
• Improved first time pass rates by over 15 %
• Drove down AQL defect rates to under 3 % •
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