CASE STUDY
Our initial goal was clear: protect business continuity, strengthen SAP support and free up our internal team to focus on highervalue priorities.
At the same time, we are driving process consistency through greater standardisation and automation, helping teams work more effectively across business units. We are also investing in cloud-enabled initiatives and digital transformation projects that support scalability and provide better business insights. A critical part of this strategy is maintaining a stable and reliable SAP foundation. The goal is to build a more agile, integrated and future-ready organisation that can support VIVERE Group’ s long-term growth.
What higher-value priorities has your team been able to focus on since the transformation?
We have prioritised process improvement, systems integration and standardisation efforts across our business units to improve efficiency and consistency. We are also investing more time in cloud-related projects, digital transformation initiatives and enhancing business insights through better access to data and information.
Most importantly, we can take a more strategic approach to technology. Instead of reacting to operational challenges, our team is focused on supporting business growth, improving collaboration across functions and building a stronger, more scalable foundation for the future. This shift has allowed IT to play a more active role in helping the business innovate while maintaining stability.
Looking ahead, what does the future hold for VIVERE Group’ s digitisation journey?
Looking ahead, our focus is on building a more integrated, agile and data-driven business.
We will continue strengthening process consistency and system integration across our manufacturing, distribution, project management and finance operations to improve visibility, collaboration and decision-making.
We are also investing in cloud-enabled capabilities, automation and digital initiatives that help us operate more efficiently and scale for future growth. At the same time, we remain committed to a practical transformation strategy, one that balances innovation with operational stability.
Han Law, Regional CTO, SE Asia and Greater China, Rimini Street, offered his thoughts.
What did the transition to supporting VIVERE’ s SAP ECC environment involve and were there any challenges you had to overcome together?
The transition centred on ensuring uninterrupted support for VIVERE Group’ s mission-critical SAP ECC environment while giving its internal IT team greater capacity to focus on business improvement.
SAP ECC, running on IBM Db2, supports essential processes across finance, supply chain, production, sales, distribution and project management, so continuity and a detailed understanding of the company’ s operating environment were paramount. Our teams worked closely to establish a clear support framework, align escalation processes and ensure VIVERE had access to the deep, application-specific expertise required for both day-to-day issues and more complex needs.
What did you learn from this partnership that you’ ll apply to future collaborations with similar clients?
This partnership reinforced that successful third-party support is not simply about resolving technical tickets; it is about understanding the business context behind the system. For VIVERE Group, our approach needed to protect continuity while also helping the IT team create space for strategic priorities.
We will apply this lesson by engaging future clients early on in their business objectives, operational dependencies and transformation plans – not just their software estate. •
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INTELLIGENT CIO APAC www. intelligentcio. com